Support

Email [email protected] with your device model, operating-system and app versions, steps and the problem. Remove personal locations and other sensitive information from screenshots or logs before sending them.

For location problems, check system permissions. Before going offline, open the app and confirm that your route and local map load. For unavailable speech, check installed voice resources or use text prompts. Force-stopping, battery management, weak location and insufficient storage can interrupt recording.

Maps and reference lines do not guarantee that a path is open or passable. Check weather, closures and conditions before setting out. The app does not provide automatic rerouting and cannot replace judgement on the trail or emergency services.

Deleting data

There is no account-deletion process in this version. Manage recordings and favourites in the app and permissions or app data in system settings. Contact [email protected] about information you submitted to support. Deleting a local recording does not automatically delete email attachments or operating-system backup copies.